Setup Microsoft Self-Serve Password Reset Security Questions

Setup Microsoft Self-Service Password Reset Security Questions

This article will help you setup security questions on your account in the event you need to recover your account if you can't login. Please note that this is not an authentication method, it can only be used to reset your password after you've setup an authentication method.

Note: If you've already setup security questions and need to reset your account password, click HERE.

It is recommended to set a 15-characters password that contains common letters, capital letters, numbers, and special characters. Please check our password requirement article for best practices.

Step 1: Visit in your browser and sign in with your SMU account

Step 2: Click on your profile with your initials on the top right -> then click on 'View account'

Profile select then view account

Step 3: On the left, select 'Security info'

Select Security info

Step 4: Select '+Add sign-in method'

Add sign-in method

Step 5.1: Click the drop-down menu where it says 'Choose a method'

Choose a method

Step 5.2: In the drop-down menu, select 'Security questions'

Select security questions

Step 5.3: Click 'Add'

Step 6: Select a question in each five drop-down menus then write your answer in the line below it, then hit 'Done'.

security questions

Congratulations! You've setup security questions on your account.

Was this helpful?
0% helpful - 1 review
Print Article


Article ID: 758
Mon 11/28/22 3:12 PM
Mon 6/26/23 7:16 PM

Related Articles (1)

Reset your SMU account password while already logged in or if you forgot your password.