Knowledge Base

Categories (13)

Accounts & Passwords

Cyber, Information, & Email Security

Information & Cyber Security advise, support,& tips; How to report a suspicious or phishing email.

AppsAnywhere

Mobile Devices

Network & Wifi

Office 365 (Email, Calendar & more)

Email, Calendar, Teams, Bookings, OneDrive, SharePoint

Papercut for Students

Information on the deployment of Papercut for SMU Students

Software

Telephone, Voicemail, Conference Calling

Classroom & Audio/Visual

Faculty/Staff Printing

Hardware

SMU Website

Articles related to SMU Website governance, administration, etc.

Articles (9)

Pinned Article Installing Forticlient VPN and KIX32 for work in a Virtual Campus (Windows)

Career360

Community update- COVID-19: Taking Equipments from Campus

Computer Randomly Shutting Down

Turn off hybrid sleep if the computer is randomly shutting itself off

Date and Time Settings for Exporting Data from Banner

How to Submit and View My Service Requests

Manually Map Network Drive

Receiving multiple meeting response messages

Trend Micro Upgrade