Knowledge Base

Categories (18)

Multi-Factor Authentication (MFA)

Setting up and Using Multi-Factor Authentication (MFA) on your SMU account.
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Accounts & Passwords

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Cybersecurity

Information & Cyber Security advise, support,& tips; How to report a suspicious or phishing email.
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Office 365 (Email, Calendar, & more)

Email, Calendar, Teams, Bookings, OneDrive, SharePoint
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AppsAnywhere

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Hardware

Computer Equipment Purchasing (with Research Funds)
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Network & Wifi

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Software

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Student Printing Papercut for Students

Printing
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Telephone, Voicemail, Conference Calling

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Mobile Devices

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Classroom & Audio/Visual

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Faculty/Staff Printing

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SMU Website

Articles related to SMU Website governance, administration, etc.
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Atlantic School of Theology (AST)

Article regarding Atlantic School of Theology services
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eSports

Articles related to gaming at the eSports arena!
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Macbook Issues

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Help Desk Full Only

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Articles (10)

Alumni - How to Change their Preferred Email Address

Career360

CRM Recruit Upload

Date and Time Settings for Exporting Data from Banner

How to Submit and View My Service Requests

Manually Map Network Drive

Receiving multiple meeting response messages

Record a Voicemail Greeting in Teams

SMU Safe App on Android - Initial Setup and Enabling Notifications

SMU Safe App on iPhone (iOS) - Initial Setup and Enabling Notifications