Knowledge Base

Categories (16)

Multi-Factor Authentication (MFA)

Setting up and Using Multi-Factor Authentication (MFA) on your SMU account.
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Accounts & Passwords

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Cyber, Information, & Email Security

Information & Cyber Security advise, support,& tips; How to report a suspicious or phishing email.
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AppsAnywhere

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Mobile Devices

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Network & Wifi

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Office 365 (Email, Calendar, & more)

Email, Calendar, Teams, Bookings, OneDrive, SharePoint
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Papercut for Students

Information on the deployment of Papercut for SMU Students
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Software

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Telephone, Voicemail, Conference Calling

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Classroom & Audio/Visual

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Faculty/Staff Printing

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Hardware

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SMU Website

Articles related to SMU Website governance, administration, etc.
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AST

Article regarding Atlantic School of Theology services
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eSports

Articles related to gaming at the eSports arena!
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Articles (7)

Pinned Article Installing Forticlient VPN and KIX32 for work in a Virtual Campus (Windows)

Career360

Date and Time Settings for Exporting Data from Banner

How to Submit and View My Service Requests

Manually Map Network Drive

Receiving multiple meeting response messages

Record a Voicemail Greeting in Teams