Knowledge Base

Categories (17)

Multi-Factor Authentication (MFA)

Setting up and Using Multi-Factor Authentication (MFA) on your SMU account.
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Accounts & Passwords

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Cyber, Information, & Email Security

Information & Cyber Security advise, support,& tips; How to report a suspicious or phishing email.
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Office 365 (Email, Calendar, & more)

Email, Calendar, Teams, Bookings, OneDrive, SharePoint
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AppsAnywhere

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Hardware

Computer Equipment Purchasing (with Research Funds)
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Network & Wifi

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Software

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Telephone, Voicemail, Conference Calling

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Mobile Devices

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Papercut for Students

Information on the deployment of Papercut for SMU Students
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Classroom & Audio/Visual

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Faculty/Staff Printing

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SMU Website

Articles related to SMU Website governance, administration, etc.
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Atlantic School of Theology (AST)

Article regarding Atlantic School of Theology services
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eSports

Articles related to gaming at the eSports arena!
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Macbook Issues

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Articles (7)

Pinned Article Installing Forticlient VPN and KIX32 for work in a Virtual Campus (Windows)

Career360

Date and Time Settings for Exporting Data from Banner

How to Submit and View My Service Requests

Manually Map Network Drive

Receiving multiple meeting response messages

Record a Voicemail Greeting in Teams