Setup Microsoft Self-Serve Password Reset Security Questions

Setup Microsoft Self-Service Password Reset Security Questions

This article will help you setup security questions on your account in the event you need to recover your account if you can't login. Please note that this is not an authentication method, it can only be used to reset your password after you've setup an authentication method.

Note: If you've already setup security questions and need to reset your account password, click HERE.

It is recommended to set a 15-characters password that contains common letters, capital letters, numbers, and special characters. Please check our password requirement article for best practices.

Step 1: Visit portal.office.com in your browser and sign in with your SMU account

Step 2: Click on your profile with your initials on the top right -> then click on 'View account'

Step 3: On the left, select 'Security info'

Step 4: Select '+Add sign-in method'

Step 5.1: Click the drop-down menu where it says 'Choose a method'

Step 5.2: In the drop-down menu, select 'Security questions'

Step 5.3: Click 'Add'

Step 6: Select a question in each five drop-down menus then write your answer in the line below it, then hit 'Done'.

Congratulations! You've setup security questions on your account.