Microsoft Self-Serve Password Reset

Microsoft Self-Serve Password Reset 

This article will help you change your password when you:

  • have already logged in
  • know your current password
  • forgot the password and have MFA (Multi-Factor Authentication) setup

Note: To setup one of the security methods. You can use the Authenticator app you've setup with MFA, or security questions security method.

*It is recommended to set a 15-characters password that contains common letters, capital letters, numbers, and special characters. Please check our password recommendation article for best practices.

Click here to change your password if you already know your current password

A. Please follow the instructions below to reset your account password after you've logged in to Office365: 

Step 1: Visit portal.office.com in your browser and sign in with your SMU account

Step 2: Click on your profile with your initials on the top right, then click on 'View account'

Profile select then view account

Step 3: Select 'Password' on the left panel

Select Password

Step 4: In the new page, enter your old password (current password) then enter your new password in the 'create new password' and 'confirm new password' fields and hit 'Submit'.

The new password must have at least 12 characters, one uppercase letter, one number, and cannot be any password you used in the past for your account.

Change password fields

You're all set!

B. Reset your password if you forgot your password after you've set up MFA and/or other security methods:

Note: If you're already logged in and don't know your current password, or have trouble getting to the screen in step 1, go directly to https://aka.ms/sspr and follow from step 3.

Step 1: At the initial login screen when you visit portal.office.com, click 'Can't access your account?'

Can't access your account

Step 2: Select 'Work or school account'

Work or school account

Step 3: In the first field, enter your SMU email. In the second field, enter the characters in the picture that is generated for you. Click Next..

Step 4: On the left column, choose which security method you want to use to reset your password. You only need to choose ONE of the methods

Method 1: If you choose the Authenticator app, select 'Approve a notification from my authenticator app' on the left column, and click on the 'Send Notification' button, approve the log-in notification by entering the 2-digit code on the Authenticator app, then continue to step 5.

Method 2: If you choose the Authenticator app, select 'Enter a code from my authenticator app' on the left column, and enter the 6-digit one-time password code from your mobile device authenticator app, then click 'Next' and continue to Step 5.

Method 3: If you choose security questions method, select 'Answer my security questions' in the left column then answer the three questions on the right column then click 'Next' and continue to Step 5.

get back into your account

Step 5: Enter the new password in the first field, confirm the new password in the second field and hit 'Finish'.

The new password must have at least 12 characters, one uppercase letter, one number, and cannot be any password you used in the past for your account.