Microsoft Self-Serve Password Reset

Microsoft Self-Serve Password Reset

This article will help you change your password when you have already logged in and know your current password, as well as how to reset your password if you cannot log in to your account if you have security methods set up.

Note:For this to work, you would need to have had setup one of the security methods. You can use the Authenticator app you've setup with MFA or have setup alternate email security method on your account, or security questions security method.

It is recommended to set a 15-characters password that contains common letters, capital letters, numbers, and special characters. Please check our password recommendation article for best practices.

Change your password if you already know your current password

Please follow the instructions below to reset your account password after you've logged in to Office365

Step 1: Visit in your browser and sign in with your SMU account

Step 2: Click on your profile with your initials on the top right, then click on 'View account'

Profile select then view account

Step 3: Select 'Password' on the left panel

Select Password

Step 4: In the new page, enter your old password (current password) then enter your new password in the 'create new password' and 'confirm new password' fields and hit 'Submit'.

The new password must have at least 8 characters, one uppercase letter, one number, and cannot be any password you used in the past for your account.

Change password fields

You're all set!

Reset your password if you forgot your password after you've set up security methods

Note: If you're already logged in and don't know your current password, or have trouble getting to the screen in step 1, go directly to and follow from step 3.

Step 1: At the initial login screen when you visit, click 'Can't access your account?'

Can't access your account

Step 2: Select 'Work or school account'

Work or school account

Step 3: In the first field, enter your SMU email. In the second field, enter the characters in the picture that is generated for you. Click Next..

Step 4: On the left column, choose which security method you want to use to reset your password. You only need to choose ONE of the methods

Method 1: If you'd like to use alternate email password recovery, select 'Email my alternate email' in the left column then hit 'Email' on the right column.

Select alternate email method

You'll be sent a 6-digit code on your alternate email address. Check the alt. email inbox and enter the 6-digit code then hit 'Next' and continue to step 5.

Enter verification code

Method 2: If you choose security questions method, select 'Answer my security questions' in the left column then answer the three questions on the right column then click 'Next' and continue to step 5.