Knowledge Base

Categories (18)

Multi-Factor Authentication (MFA)

Setting up and Using Multi-Factor Authentication (MFA) on your SMU account.
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Accounts & Passwords

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Cybersecurity

Information & Cyber Security advise, support,& tips; How to report a suspicious or phishing email.
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Office 365 (Email, Calendar, & more)

Email, Calendar, Teams, Bookings, OneDrive, SharePoint
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AppsAnywhere

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Hardware

Computer Equipment Purchasing (with Research Funds)
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Network & Wifi

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Software

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Telephone, Voicemail, Conference Calling

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Mobile Devices

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Papercut for Students

Information on the deployment of Papercut for SMU Students
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Classroom & Audio/Visual

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Faculty/Staff Printing

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SMU Website

Articles related to SMU Website governance, administration, etc.
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Atlantic School of Theology (AST)

Article regarding Atlantic School of Theology services
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eSports

Articles related to gaming at the eSports arena!
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Macbook Issues

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Help Desk Full Only

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Articles (6)

Career360

Date and Time Settings for Exporting Data from Banner

How to Submit and View My Service Requests

Manually Map Network Drive

Receiving multiple meeting response messages

Record a Voicemail Greeting in Teams