Multi-Factor Authentication (MFA) Using/Requesting Hardware Token

Multi-Factor Authentication Using The hardware Token

If you would like to setup your account with the hardware token, please fill out the Request For MFA Hardware Token form. Once filled out, you will be notified by email for updates.

Once you get the hardware token, follow the step-by-step instructions on how to use your SMU email account with the token

Step 1

On your computer, visit and login with your SMU email. Click Next when you arrive at the screen below.

sign in

Step 2

You will be redirected to the SMU homepage login. Type in your username and password.

SMU organization sign in

Step 3

You will be prompted to enter a 6-digit code as a second factor after entering your SMU email address and password.

enter code

Step 4

Press the hardware token's power button, and a 6-digit code will be generated.


Step 5

In the dialogue box, type the code. Please be aware that the code will only be available for about a minute before being replaced with a new one.

center and verify code

Congratulations you have signed in using MFA with your hardware token

What to Expect/How Many Times Do I Need To Authenticate

MFA will ask you to authenticate once a week when using installed apps such as Word/Excel/PowerPoint on the same device. It will ask you to authenticate on other devices you use or to a new device you never used before.
-Teams/OneDrive app and Outlook app can be separate authentications once a week also.
Therefore, it can be up to three authentications once a week. You would know that Outlook or Word apps need to be authenticated when you see an exclamation mark next to your name on the top-right of the app.
-For office365 activity in a web browser, it will ask you to authenticate every time you sign in to a web browser because browsers don't hold token keys. If you login to the browser often, checking the following on the login screen may help. (ensure the box is ticked and click yes. It doesn't work in incognito)
Stay signed in?
-If Teams need to be authenticated, it may miss calls unless it is authenticated only once a week on the same device for the locally installed teams app.

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Article ID: 744
Wed 11/9/22 1:02 PM
Mon 5/8/23 12:12 PM