Troubleshooting Tips

Troubleshooting - Validation Failed

• Click 'Retry'
• Check Internet Connection
• Ensure AppsAnywhere Client is Installed
  • Open a private browser Window to see first use prompts again

• Try a different browser e.g. IE, Chrome, Firefox, Safari

Troubleshooting - Access to Apps

• Search for the app or check 'Unavailable apps' 

• Apps does not appear for the end user:
  • User is not in the required AD group
  • App does not exist (can someone else see it?)
• App listed is unavailable
  • View 'More Info' and check restrictions
  • Has validation completed successfully?
    • If no, treat as 'Validation Failed'

Troubleshooting - Unable to Launch

• Try again in a new browser session
• Try a different browser e.g. IE, Chrome, Firefox, Safari
• Uninstall and re-install the AppsAnywhere Client
• Check which delivery method is being used:
  • Cloudpaging Player installed correctly?
  • Local app not working?

Analysis

• View/send Log File
  • In the Cloudplayer App, click on File and select Options
  • Click on View Log
  • Copy/paste into Word and send to hdesk@smu.ca if needed

For Mac users, the log file should be in this location:

Useful Details:

• Username
• Device (e.g. Lab PC or personal device)
• Operating System
• Location