Setup Google Authenticator (MFA) App

SMU Office365 Account Setup With Google Authenticator App

Note: It is recommended that you setup Microsoft Authenticator App instead. You can only setup Passwordless authentication with the Microsoft Authenticator.

Follow the step-by-step instructions to setup your SMU email account with Google Authenticator App.

Step 1: On your mobile phone, open the app store and search for Google Authenticator and download it

Step 2.1: On your computer, visit and login with your SMU email. When you see the screen shown below, click Next.

More information required

Step 2.2: At the next screen as shown below, click "I want to use a different authenticator app" to setup the Google Authenticator app

Please note that if you've already logged in and the screen below didn't show up right after you login, click on your Initials in the top right corner. Click 'view account' and under Security info, click 'update info' Select 'Add sign-in method' and select 'Authenticator app' from the drop down menu. Selecting 'Add' and you will see the screen shown below.

I want to use a different authenticator app

Step 2.3: Click 'Next' in the next screen

Click Next

Step 3.1: When you get to Scan the QR code shown below, open the Google Authenticator app you downloaded on your phone and follow through step 3.2. (Don't click next yet)


Step 3.2: On your mobile phone, open Google Authenticator app and select 'Scan a QR code'

Scan a QR code

Step 3.3: Use your phone camera to scan the QR code on your computer in step 3.1. Once you scan the QR code, the account will be added on your mobile Google Authenticator app. Hit Next on your computer with the screen showing in step 3.1.

Step 4: Google Authenticator will start to generate a random 6-digit code every 30 seconds for your SMU account similar to what is shown below. Please proceed to step 5 in a quick timely manner once the code is generated as it expires every 30 seconds.

6-digit code

Step 5: On your computer, enter the 6-digit code that appears on your Google Authenticator App then hit Next