AST Self-Service Password Reset

Tags AST password

AST Self-Service Password Reset

This article will help you reset your password when you've logged in after you've set up your security methods to recover your account and to reset your password if you can't log in to your account if you have security methods set up.

The recommended password to set on your account is a 15-character password that contains common letters, capital letters, numbers, and special characters.

Reset your password if you already know your current password

Please follow the instructions below to reset your account password after you've logged in to Office365

Step1: Please visit portal.office.com in your browser and sign in with your AST account which will take you to the page below

Login page

Step2: Click on your profile with your initials on the top right -> then click on 'View account'

Profile select then view account

Step3: Select 'Password' on the left panel

Password option

Step4: In the new page, enter your old password (current password) then enter your new password in the 'create new password' and 'confirm new password' fields and hit 'Submit'

Change password fields

You're all set!

Reset your password if you forgot your password after you've set up security methods

Step 1: At the initial login screen when you visit portal.office.com, click 'Can't access your account?'

Initial Login Page

Step 2: Select 'Work or school account'

Select account type

Step 3: In the first field, enter your AST email. In the second field, enter the characters in the picture that is generated for you. Click Next..

Get back into your account

Step 4: Select the security method you've set up in the left column then enter the answer in the right column. If you've set up security questions, answer the three questions then click next. And if you've set up the authenticator app, open the app on your phone, select the account to enter the code generated on your app, and then click next.

Select and answer security methods

Step 4: Enter the new password and you're done!

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Details

Article ID: 731
Created
Tue 8/23/22 10:47 AM
Modified
Sun 8/28/22 8:19 PM

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