HOW TO SUBMIT A SERVICE REQUEST
1) Visit our Main Homepage "smu.ca/smuit" or click here
![](https://ppm.smu.ca/TDPortal/Images/Viewer?fileName=6e572038-75dd-40a8-9e09-63dc98791795.png)
2) Click on "Submit a Service Request"
![](https://ppm.smu.ca/TDPortal/Images/Viewer?fileName=42c8dce2-b88a-4d84-970a-ea48f2110e47.png)
3) Select a template that fits your ticket/issue
![](https://ppm.smu.ca/TDPortal/Images/Viewer?fileName=e397f4dd-715e-4943-90c7-db32e7ff2d67.png)
4) If no template fits your issue then please use the "General Requests" template
![](https://ppm.smu.ca/TDPortal/Images/Viewer?fileName=17b32bec-4ee2-4531-930a-69fc85f931c3.png)
5) Sign in with your SMU email and password![](https://ppm.smu.ca/TDPortal/Images/Viewer?fileName=1e365a42-bf67-4702-8d7b-d666858e5731.png)
6) Create a Title and Description that best fits your ticket/issue
![](https://ppm.smu.ca/TDPortal/Images/Viewer?fileName=af854a14-76f9-41d2-a05b-a65d4cb55ccd.png)
7) Add videos or photos regarding your ticket/issue if possible
![](https://ppm.smu.ca/TDPortal/Images/Viewer?fileName=ba0928da-67c5-42fc-8149-5b79bc02cf86.png)
8) Include the asset tag if the ticket/issue involves a SMU owned device
![](https://ppm.smu.ca/TDPortal/Images/Viewer?fileName=36f75723-4188-4f32-ad8b-890736cf9e09.png)
9) Click "Request" and you are all done!
![](https://ppm.smu.ca/TDPortal/Images/Viewer?fileName=47a163f2-9d12-4ccb-8ef8-dd2863f436be.png)
HOW TO VIEW SUBMITTED SERVICE REQUESTS
This is a very similar process to the one above. Follow the instructions below:
1) Visit our Main Homepage "smu.ca/smuit" or click here
![](https://ppm.smu.ca/TDPortal/Images/Viewer?fileName=f16d4736-25bd-485f-9852-c2703b4cfcce.png)
2) Click on "View My Service Requests" to see a list of your submitted tickets
![](https://ppm.smu.ca/TDPortal/Images/Viewer?fileName=a3d08b92-e888-4400-9673-07503916e358.png)
- Afterwards, select the "Title" of the ticket you want to view or comment on
- Finally, you can add attachments, withdraw the request, add alerts to the ticket
- To comment on the ticket, scroll down to the bottom of the page