How to Submit and View My Service Requests

HOW TO SUBMIT A SERVICE REQUEST

1) Visit our Main Homepage "smu.ca/smuit" or click here

2) Click on "Submit a Service Request"

3) Select a template that fits your ticket/issue

4) If no template fits your issue then please use the "General Requests" template

5) Sign in with your SMU email and password

6) Create a Title and Description that best fits your ticket/issue

7) Add videos or photos regarding your ticket/issue if possible

8) Include the asset tag if the ticket/issue involves a SMU owned device

9) Click "Request" and you are all done!

HOW TO VIEW SUBMITTED SERVICE REQUESTS

This is a very similar process to the one above. Follow the instructions below:

1) Visit our Main Homepage "smu.ca/smuit" or click here

2) Click on "View My Service Requests" to see a list of your submitted tickets

  • Afterwards, select the "Title" of the ticket you want to view or comment on
  • Finally, you can add attachments, withdraw the request, add alerts to the ticket
  • To comment on the ticket, scroll down to the bottom of the page
Was this helpful?
0 reviews

Details

Article ID: 678
Created
Wed 11/17/21 2:39 PM
Modified
Wed 11/17/21 2:46 PM