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HOW TO SUBMIT A SERVICE REQUEST

1) Visit our Main Homepage "smu.ca/smuit" or click here

2) Click on "Submit a Service Request"

3) Select a template that fits your ticket/issue

4) If no template fits your issue then please use the "General Requests" template

5) Sign in with your SMU email and password

6) Create a Title and Description that best fits your ticket/issue

7) Add videos or photos regarding your ticket/issue if possible

8) Include the asset tag if the ticket/issue involves a SMU owned device

9) Click "Request" and you are all done!

This is a very similar process to the one above. Follow the instructions below:

1) Visit our Main Homepage "smu.ca/smuit" or click here

2) Click on "View My Service Requests" to see a list of your submitted tickets

Afterwards, select the "Title" of the ticket you want to view or comment on
Finally, you can add attachments, withdraw the request, add alerts to the ticket
To comment on the ticket, scroll down to the bottom of the page