How To Send Emails From a Shared Mailbox
When converting a department generic account to a shared mailbox, you may observe that when sending emails, they could be dispatched from your primary account or another account. To rectify this, you would need adjust a setting on your outlook. Ensure that you select the correct "FROM" setting while sending the email, indicating the desired email address from which it should be sent. Please follow the instructions below on how to get this done.
Table of contents:
1. If you use the Installed Desktop Outlook App
2. If you use Outlook web version in the web browser
If you use the Installed Desktop Outlook App:
1. Start the Outlook App on your computer and click on New Email when you want to send an email
2. In the new email window, click on the Options tab on the tab
3. Select From in the options tab which will populate the From field in the email
4. Click on the From button shown below and select Other Email Address...
5. In the new small window that pops up, type the email address of the shared mailbox that you have access to and hit OK.
Note: In some Outlook clients, if you get the extra field that says "Send Using" shown below and it has a different email address than the shared mailbox you want to send from, just type the email address you want to send the email from in the first field next to From and hit enter on your keyboard.
As long as you see the From field changed to the intened email address when you're in the window to type the body of the email, it will come from that email.
6. Ensure that the From field now shows the shared mailbox email address you want to send the email from
If you use Outlook the web version in the web browser
1. Go to Outlook in your Web browser such as Google Chrome and log in to your own email address that has access to the shared mailbox.
2. Click on the settings wheel (gear icon) on the top-right of the page
3. Select Compose and reply shown below in the second column ->scroll down a little and under Message format, check the box Always show From -> Hit Save and exit that window by clicking on the x on the top-right.
4. Click on New mail when you want to start an email
5. Click on From: -> then click on Other email address...
6. Type the shared mailbox email address next to the From: and hit enter on your keyboard
Hope this helps!