Frequently asked questions about logging into the Library Novanet catalog (using barcode and pin), about logging into library databases, ebooks, etc. from off-campus using S-number, etc.
Why isn't my login working?
It may depend on what/where you are trying to log in. Please check below for the situation that applies to you for who to contact to fix it:
To log in to your library account (renew books, place holds, order books, etc.), the username is the barcode number on your SMU card, and the default password is the last four digits of your phone number, or 0000 if the library didn't have a phone number on file. Alternatively, you may use your A number and its matching password. If you have any issues, email access@smu.ca.
To log in to your computer account (access library databases off campus*, Brightspace, SMUport, printing etc.), use your S number and password. Click here to activate your account (or reactivate, if you forgot your password). If you have any issues, contact the EIT Help Desk 902-496-8111 or email helpdesk@smu.ca.
To log in to Self Service Banner (register for classes, pay tuition, etc.), use your A number and password. Click here for information. If you have any issues, contact the EIT Help Desk at 902-496-8111 or email helpdesk@smu.ca, or the Service Centre (McNally Main 108) at 902-420-5582 or email service.centre@smu.ca.
* Note: If you try to log in to the SMU Library databases off campus and fail more than 10 times in 5 minutes, you will be locked out for 20 minutes. This lockout applies to your computer, so trying someone else's S number (e.g. your roommate's) on the same device, will not work. Please wait half an hour, and try again. Ensure that your log in is correct by trying it in other places like SMUport first. If it does not work there, you can reactivate your account using this link.
Can I use the library's online resources from home?
SMU students, faculty and staff can access the library catalogue and the majority of our databases from off campus.
To log in to your library account, (in order to renew books, place holds, order books, etc.), the username is the barcode number on your SMU card, and the default password is the last four digits of your phone number, or 0000 if the library didn't have your phone number on file. Alternatively you can use your A number and its matching password. If you have any issues, stop by or contact the Circulation desk by email access@smu.ca.
If you find articles or e-books, search the catalogue from the library home page, use your S number and password for off campus access (please refer login issues to EIT).
To access a particular database, click on Databases A-Z on the library's homepage. Choose a database, and use your S number and password to login (please refer login issues to EIT).
If you need research help, contact the Library's Research Help service. Send an email to research@smu.ca, text us at 902-702-3057, phone us at 902-420-5544, or connect via Chat + Screenshare or chat with a Novanet librarian on Live Help. You can also check out our LibGuides for tips searching within your topic.
Visit the site below for all general helpful links:
https://libanswers.smu.ca/search/?q=login&t=0