CRM Recruit and CRM Advance Login Issues

student.systems@smu.ca can review and unlock student accounts for CRM Recruit.

chris.pennell@smu.ca can review accounts for CRM Advance.

Both systems now use SSO through SMU accounts for staff.

NOTE: If you are unable to login to your account, please make sure that you do not have "Passwordless signins" enabled on your MFA account

To resolve this issue, please follow these steps:

  1. Open the Microsoft Authenticator app on your mobile device.

  2. Select your Saint Mary's University account from the list.

  3. Locate the "Passwordless sign-on" or "Phone sign-in" setting.

  4. Disable this feature so that your account will require your standard password.

Please note: Once you disable this setting, it can take anywhere from a few minutes up to an hour for the Microsoft servers to sync and reset your login method.

After giving it a little bit of time, please try accessing the CRM again using your standard password at: https://smucacrm.elluciancrmrecruit.com/

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