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Teams IP Phone Connect and Sign in and troubleshoot
Keep in mind that your SMU email must be linked to a phone number and properly licensed before you can log in and make calls. Most SMU faculty and staff use the Microsoft Teams app on their mobile devices or computers for calling, so physical phones are less common.
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Startup
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After the Teams phone is connected to the network and supplied with power, it automatically begins the initialization process. After startup, select a desired language and then the phone enters the sign-in screen.
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Two Methods to Sign in to Microsoft Teams
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Easy method: Teams Phone Sign-in
To sign in to Microsoft Teams directly on your phone:
1. Tap Sign in on this device
You will be connected to the Company Portal automatically.
2. Follow the on-screen prompts to login with your SMU email address associated with the phone number
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Web Sign-in
To sign in to Microsoft Teams via web sign-in:
1. Tap Sign in.
You will be connected to the Company Portal automatically.
2. Select Sign in from another device from the Sign in screen.
3. Go to https://microsoft.com/devicelogin on your computer.
4. Enter the code shown on your phone and select Next.
5. Enter your account credentials or select a desired account to sign in.
A confirmation message is displayed after you successfully sign in to Microsoft Intune Company Portal.
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How to Physically Connect the Phone with LAN Cables
There are two methods to connect your Teams phone:
Method 1:
Connect an Ethernet cable from the designated port on the back of the phone to the designated Ethernet wall port.
Method 2:
Plug the phone into both the wall and your computer/docking station. In this setup, one cable goes from the phone to the wall, and another goes from the phone to your docking station or directly into your laptop’s Ethernet port (if available). In this case, the laptop will access the internet through the phone, meaning there's no direct connection between the computer/dock and the wall.
Troubleshooting
If the phone suddenly loses its dial tone or has other connection issues, unplug and re-seat the Ethernet cable between the phone and the wall. This will restart the phone.
Note: If using Method 2, disconnecting the phone will also temporarily cut off the internet connection to your computer.
Also your Teams phone must logged in with the smu email address account that has the phone number assigned to.